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Return & Refund Policy

Return Period

  • You may return unused, undamaged units in their original packaging (with all accessories) within fourteen (14) days of delivery.
  • You can exchange or return the product within 30 days from the date of purchase or installation if a fundamental defect appears.

Ineligible Items

  • Installed or used units
  • Custom installations
  • Damaged or opened packages
  • Units without proof of purchase

Process

  1. Submit a return request via hotline (17421) or support email.
  2. Upon inspection and approval, refunds are processed within seven (7) to fourteen (14) business days to the original payment method. Delivery or administrative fees may be deducted.

Exchanges

  • If a unit is defective or damaged on arrival by the company, a free replacement is offered.
  • The issue must be reported within forty-eight (48) hours of delivery.

Order Cancellations

  • Orders can be canceled before shipment at no charge.
  • Canceling after dispatch may incur return shipping or handling fees.